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Frequently Asked Questions

Curious People

Our head office with CEO Managers is located in London, England. However, the support team office is located in Eastern Europe.



We are a professional academic writing service, specializing in essays, term papers, courseworks, speech papers, presentations, projects, resumes, homework, CVs, dissertations and a lot more. As experts in every field of study, we provide college and university students, schoolchildren and even recent employees with written papers of the best quality and price. Moreover, we constantly advise our readers in different spheres of student life (see blog posts)!

We are a team of trustworthy, hardworking writers and customer support representatives, who aim to produce a product that will please every single student and his or her teacher. Try us out and see why thousands of customers all over the world choose us!

Our database of writers has almost 600 people nowadays and all of them are being thoroughly checked and tested before hiring. Some of them work in the office but most of them have a great chance to work remotely and get more experience for the future topics of your papers.

We are very proud to inform you that our versed pro-authors have a strict acceptance criteria. That means, all of them must hold at least Master’s degree in a chosen field of study and have a passion to writing. After several tests and interviews they have a unique chance to become a part of our family and work for your satisfaction.

Naturally! Our main goal is to have a writer in our team who would be a specialist in only a few spheres of study, while others will be responsible for other areas. This ensures their full understanding of the topic and immersion in the subject.

No matter what task complexity you have: mathematics, economics, nursing, engineering, chemistry, religious studies, ecology, biology or anything else – there will always be an expert in this field ready to help you!

If you are not sure whether there is such a writer available for a current moment, feel free to place a free inquiry and check it! Our team will quickly scan the database for writers available and offer them to you!

Writer’s Feather

It is not only possible, it is highly recommended! For the best result of your paper, we encourage you to chat with your writer and provide him or her with all information you want to include in or exclude from a paper. Naturally, try not to distract a writer once a work is started as the deadline is set and they need to complete their work at the highest level of professionalism.

You are able to supply the writer with the required information by uploading the files from your order page. You may also send the files, articles or messages to our e-mail address and we will attach them to your order and forward the needed information to the writer shortly.

Please, use this e-mail address in order to send the required materials: info@coolessay.net

If you experience problems with both ways, please do not hesitate to contact the support team.

Every order is carefully checked for the proper instructions. The writer is able to complete any format that is requested by the customer.

According to the main standards, we complete papers according to such type of formatting:

  • MLA;
  • APA;
  • Harvard;
  • Chicago or Turabian;
  • Other.

Our paper standard: 275 words per page, double spaced, 1-inch margins on all sides, 12 point Times New Roman or Arial font.

Caution! We do not provide our customers with the orders in pdf format.

The cheapest price for a high school paper is only 10$ per page! Do not miss this chance and order your excellent academic paper from our website! All in all, the prices depend on academic complexity and deadlines. Check the prices section to get more information about our low prices for main and additional services.

You are always welcome to contact the support team for discounts, please also check the web site for the upcoming sales. Do not hesitate to write to our support chat now and get your first discount today!

As you might know, the prices always rise with the complexity and time for an order. That is why here are a few tips on how to get the lowest price for a paper with the best quality!

  • Set a deadline for the longest number of days. “An early bird catches the worm” – in your case “early” should mean 14 days and the “worm” will be the most desirable!
  • Reduce the number of pages to be written. Have a few from our versed writers and add some by yourself. You do not only save something for yourself but get the clue how it should be written;
  • Choose our additional services. We are not only good at writing from scratch, we rewrite, edit and proofread for your needs! Give your writing skills a try and let our editors check it!
Money Issues

There are cases when customers are not fully satisfied with the completed work. In order to make this service more convenient and reliable we offer a money back policy. Please, mind that there are only several companies on the market today that offer money back service.

There is only one way you may get a refund – click the appropriate button before the order approval. Nevertheless, each case is being reviewed individually, so, please, contact our support team for information.

For more detailed information, you are welcome to check our Money Back Guarantee.

According to our policies, all the papers we create are original and belong to the company. Nevertheless, we will not be able to monitor your actions regarding the usage of the work as it is totally the responsibility of the customer how to use the completed work.

Although there is data base of the completed orders, we do not recycle them, so you can be sure the work delivered to you is completely original and unique.

Yes, we are happy to inform you that our team will never supply their customers with pre-written papers from web or earlier orders. Moreover, a few persons thoroughly check your order for its originality and authenticity.

We admit that the only plagiarism detection system that could give 100% confident results is turnitin.com. However, we have developed our own plagiarism detection system to check our papers and diminish any possibility of non-authentic work.

You are responsible for providing our writers with 100% original work for proofread, rewriting or editing.

Confidentiality is mandatory in our company. We do not spread, disclose, sell or resell any of the information you provide us with, as well as nobody has an access to your personal info except our company. You are obligated to provide us with your phone number, e-mail address and name in order to make the communication process faster and more comfortable.

For more info, please visit our Privacy Policy

Aside from writing from scratch, which is the most popular service at our company, we offer you a range of other useful and extremely cheap services.

Rewriting. We take a 100% original paper of yours and remake it into a different paper but with completely the same notion.

Editing. We thoroughly check your paper for any mistakes or incorrectness.

Proofreading. We proofread your paper as well as pay attention to stylistic mistakes.

Business Writing. Why a separate section? Because this kind of service deserves a special attention. We are able to compose CVs, resume, motivational letter and more for you to get closer to your dream job or study!

Free revisions! After you receive the first version of your paper you may preview it and ask for a free revision if needed. Free revisions are available 5 days after you have approved the order.

Caution! In case the deadline has expired, you will be kindly asked to pay additional fees for your paper revision.

With an experience of more than five years already, we definitely know the academic market and students’ requests. There were hard times when we were trying to establish our academic help and adjust it to your needs and we did it! Now we are at the top of the business and have thousands of clients who trust us and come back to us for help.

With your help, we still constantly improve our services and develop our policies for your convenience and do our best to reduce any possible mistakes that may evoke. Nobody is perfect but we work in this direction and put customer’s satisfaction at the first place.

Our chat works 24/7 for your convenience. Ask us anything you want to know and be sure that we will do every kind of written paper for your complete satisfaction!

Last update: 15.05.17

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