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Frequently Asked Questions

Our company provides academic assistance in writing papers, projects, dissertations, essays, term papers etc. You are able to use the information we provide as a help source, as an alternative source or for gathering and researching new information. For more detailed info, please contact the support team. We have a database of 600 writers from all over the world, who have accomplished their Master’s and PhD programs and are ready to provide you with the best help in writing your paper.

All papers we complete are checked for plagiarism before they are delivered to the customers. However, we admit that the only plagiarism detection system that could give 100% confident results is turnitin.com

We use our own plagiarism detection system in order to detect if there is any plagiarism found in the order.

If your order belongs to the category of proofreading/editing or re-writing service, you take a responsibility to provide us with plagiarism free work. We do not take any responsibility on the plagiarism that could be found in the paper that was initially provided to the writer for corrections by you. Please, submit your work to the writer without any plagiarism.

The completed paper will be uploaded on your personal order page or we could also send the completed order to your e-mail directly. On the first stage you will be provided with the .pdf version of the paper, which is not printable or editable. If you are fully satisfied with the work, you may feel free to approve the order and the .doc version will be delivered to you.Further you will be able to print out the .doc file or make any corrections yourself if needed. If you feel that the writer should make some adjustments to the work, do not hesitate to request a revision from your order page and the writer will gladly assist you with the needed changes. Please, make sure not to change the initial instructions of the order while placing a revision request.

We hire writers from all over the world who have accomplished their Master's and PhD programs. The procedure of hiring the writer is quite complicated. Each writer is responsible to take several tests, surveys, application essays, provide a CV and pass several interviews before starting their work with our company.

Every order we receive from our customers is carefully checked on the instructions, so we can choose the most suitable and proficient writer to work on the assignment. We have writers who specialize on mathematics, economics, nursing, engineering, chemistry, religious studies, ecology, biology etc. Do not hesitate to contact us in case you have a specific question regarding your writer. You may also place a free inquiry; the option of free inquiry gives us a chance to check if we have a suitable writer to complete your assignment. The service of free inquiry is totally free for you.

Our customers are free to choose the writer's category:

  • ESL- English as a second language writer
  • ENL- English as a native speaker writer

If there is a case when our ENL writer is not available for your order, please do not worry if we offer you an ESL writer in order to complete the decent work, since the TOEFL level of the ESL writer is still at the highest range.

Our prices start from $7.99 per page! We have structured the most decent pricing policy in order to make the purchase acceptable and affordable for you.

The price for the order depends on the academic level of your paper, the deadline you choose for the order and the number of pages the whole paper will contain.

For more detailed info, please check our PRICES

We tried our best to compose the average decent price level for our customers. You can always ask for the discount and we will gladly assist you with the best offer for your order with us.

We always offer different sales on the web site, you are welcome to monitor the site changes and contact the support team for more information on this matter.

Our service specializes on providing help and assistance in academic writing. You are able to use the delivered work as an alternative source in order to gain more knowledge and information for your own project, or as a help source as well, for example for your dissertation. This is totally the responsibility of the customer how to use the completed work; we are not able to monitor your actions regarding the usage of the work. However, concerning all the rights of the work that our writers complete, the only party that has the right for the papers completed papers is Coolessay.net

There is no data base of the completed orders, we also do not keep the completed papers, so you can be sure the work delivered to you is completely original and unique.

For any kind of communication, please visit your personal order page. You are welcome to write message either to the writer or to the support team. You are also able to reach us through phones/chat or e-mails.

Our chat works 24/7 for your convenience.

You are always welcome to contact the support team for discounts, please also check the web site for the upcoming sales.

There are cases occur when customers are not fully satisfied with the completed work. In order to make this service more convenient and reliable we offer a money back policy. Please, mind that there are only several companies on the market today that offer money back service.

The refund for the order is possible only if you have not approved the order yet. If you have clicked on the “approve” button it automatically confirms that you are 100% satisfied with the delivered work. However, you may still claim to get a partial refund for the order, each case is reviewed individually.

Do not hesitate to contact our Dispute Department directly through the e-mail; our dispute department manager will reply you back in the nearest time possible.

For more detailed information, you are welcome to check our Money Back Guarantee.

On the first stage you are provided with the .pdf version of the paper. You are welcome to check the preview version and request a revision in case there are some changes needed to be done. All the revisions are free.

If you have already approved the order and downloaded the .doc version of the paper, you are able to request free revisions within 5 days after the moment you approved the order. If the deadline for free revisions has expired, we will ask you to proceed with the additional payment for any kind of revision.

You may send a revision request from your personal order page.

You are able to supply the writer with the required information by uploading the files from your order page. You may also send the files/articles/messages to our e-mail address and we will attach them to your order and forward the needed information to the writer shortly.

Please, use this e-mail address in order to send the required materials: info@coolessay.net

If you experience problems with both ways, please do not hesitate to contact the support team.

Confidentiality is mandatory in our company. We do not spread/ disclose/sell or re-sell any of the information you provide us with, as well as nobody has an access to your personal info except our company. You are obligated to provide us with your phone number, e-mail address and name in order to make the communication process faster and more comfortable.

For more info, please visit our Privacy Policy

Every order is carefully checked for the proper instructions. The writer is able to complete any format that is requested by the customer.

According to the main standards, we complete papers according to such type of formatting:

  • MLA
  • APA
  • Harvard
  • Chicago/Turabian
  • Other

Our paper standard: 275 words per page, double spaced, 1-inch margins on all sides, 12 point Times New Roman or Arial font.

In order to lower the total price of the order you may choose the longer deadline for your paper. Also, the price for the order depends on the academic level; if this is not important for your assignment, then you may lower the academic level, for example: fromCollege 3-4 to College 1-2. We also count the number of pages you order with us, each page contains 275 words; the standard is double spaced typed by Arial or Times New Roman 12 point.

We have been in this business for 5 years already and have a good experience of providing high quality custom writing service. By ordering with us your personal information stays safe and confidential. You will definitely receive your order within the required deadline. No plagiarism is allowed in our company, all papers are completed from scratch. You can be sure your order will be assigned to the proficient writer who specializes on your field of study, since we have a database of more than 600 writers available. As the other benefit for you there is an option to request free revisions in case you feel that paper that was delivered to you needs some changes and adjustments to be made. Unlike other custom writing companies we offer revisions for free. We also offer money back guarantee. In order to receive full explanations of our policies, please visit the main pages on the web site coolessay.net

Our head office with CEO Managers is located in London, England. However, the support team office is located in Eastern Europe.



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