Money back guarantee
Our main goal is providing the best service on the market today. We want our customers to feel safe while using our website coolessay.net.
You Are Welcome to Review Our Money Back Policy.
Our clients are able to open a dispute and request the money back if there is a specific valid reason for that. Each dispute is reviewed separately by the Dispute Department. The satisfaction rate of the company coolessay.net is 96.8%; as you see, it is almost impossible to avoid misunderstandings and difficulties in the entire process of completing the order. Please read through the possible stages of requesting a dispute.
When the dispute is opened, the DD has 5-7 days to carefully review a certain case and inform the client about the most suitable decision for it. Please, mind that the deadline might be different for reviewing the case if the communication process between you and us takes longer. We request you to stay in touch with us and stay updated in order to resolve all the issues faster.
The List of Possible Cases Is Below:
“I made the payment twice”: in case there is double payment made, please contact us immediately, the support team will refund the payment that was made accidently. If we have noticed that double payment was made from your account by accident, we will request a refund for the amount you have paid instantly.
If the two identical orders are placed: the same procedure will be implemented.
“There was no writer found for my order”: we are trying our best to find the most suitable and most experienced writer for each order as per the instructions you provide us with, however, there are cases when it is almost impossible due to the certain complexity of the assignment. If we fail to assign a writer for your order, a 100% refund will be issued back to you. Also, the discount for future orders will be provided by the support team. If there is no writer found for the revision to be completed for the order, the dispute will be open and our DD Manager will review your case. We offer an individual approach to each client.
“My order was delivered to me late”: if the deadline was exceeded because, for example, you did not manage to provide us with the materials required for completing the order on time, there is no possibility to apply for a refund in this case, as according to the policy, we are able to start working on the order only after all the information is received and all the files/materials are provided. Please render all the needed information right after you are done with the order form. If the paper is delivered to you after the deadline, you can request a recalculation of the price. For example, if you have ordered an 8-hour delivery option and the paper was delivered late for more than 20 minutes, your price will be recalculated for 24-hour delivery option and you will be issued a partial refund. If the deadline for the order delivery is more than 7 days and lateness occurs, the refund of 10%of the total sum of the order will be issued to the customer as per the request.
There are certain cases when we ask for extensions because of the complexity of the paper. If you agree with the requests from your writer or the support team, you cannot demand any refunds for this order.
The order can be set on dispute only within 10 days after the work is delivered to you. Please mind that late requests will not be processed. No refunds will be ever possible for this order.
“The revision was delivered to me late”: the price recalculation is not acceptable in this case. If the revision for the order was delivered late for more than 30 minutes, you are able to request for opening a dispute for the order, but in this case the writer will not be able to complete any revisions. The DD manager will review the case within the usual time (7 -10 days) and come up with the most suitable decision. Each case is reviewed separately by the dispute department; the maximum possible amount for refund in this case is 15%.
“I am not satisfied with the quality of the completed work”: our company coolessay.net performs one of the best services on the market today. We are doing everything possible to satisfy you and save you as our customer, however, still there are situations (that we try to avoid) when some of the customers remain unpleased with the delivered orders. The reasons for dissatisfaction could be caused by any aspects of the work process. Please review the possible cases when the customer is able to ask for a refund:
You are welcome to request unlimited number of revisions for free or open a dispute for the order. The DD manager will review your case. The refund up to 100% is possible in such case. However, in order to prevent any fraudulent activities from the customer, our Dispute Department takes a careful look into each case and reviews each order very thoroughly for the overall quality, instructions followed, percent of plagiarism etc. The customer is required to provide strong arguments for disputing the order. If no arguments are provided within the 7 days after the dispute was opened, any refund will no longer be possible for the order.
You have received the paper; the paper has been approved. In this case you are not eligible for a full refund since the order was approved; this means that you are fully satisfied with the provided work. However, you are eligible for partial refund which could be up to 30%. Each case is resolved separately.
“I want to cancel my order”: if you want to cancel the order before the writer was assigned to the order, 100% refund will be sent back. If you decide to cancel the order after the writer is assigned with the paper and less than a half of the time set for the deadline has already passed, 70% of refund is available, since we are required to compensate your writer’s work. If you want to cancel the order when the writer is assigned to complete it and more than half of the time set for the deadline has already passed, up to 40% of refund is available upon your request. If you would like to cancel the order, but the writer has completed the paper earlier and we have delivered it to you before the final deadline of the order, you are not eligible for a refund in this case.
“I have received my work but I would like you to refund my money back” : in order to claim for a refund, you have to open a dispute for the order which is handled by the Dispute Department manager. You are able to open a dispute within 10 days after the first version of the paper was delivered to you.
If within the next 10 days you do not inform us regarding your claim or your work, the order will be considered automatically approved and no further adjustments to the order can be made as well as no refund or dispute is possible upon your request. You are required to stay updated on the progress of your order and check the versions of the paper on time. We would appreciate your cooperation with us in order to prevent disputable situations.
“I submitted my paper but there was plagiarism detected”: we check each order through our own plagiarism detection system that was designed and invented by our IT department, but we have to warn you that the only plagiarism detection system that shows 100% accurate results today is turnitin.com. If you have investigated any plagiarized parts in the paper that we have provided to you, you can submit the plagiarism report and we will either revise your paper for free or open a dispute for the order and let the DD resolve the case. Please mind that we accept plagiarism reports only from turnitin.com or your university. ATTENTION! When you check your paper through turnitin.com, the system automatically copies the content of the work to the database they keep, so if the paper is checked on turnitin.com for the second or third time, it will show a 100% plagiarism. Do not use turnitin.com by yourself if you know that your professor will check your work at university/college later on.
“I would like you to refund my money for the additional features I paid”: if you select additional features for your order while placing the order from the order form, such as writer’s samples of work, editor’s service or summary page, please be informed that additional features are nonrefundable. However, you are able to request a refund for changing the writer’s category only if the writer has not been assigned with your order, but if the order is already in progress, the refund will not be possible.
We are willing to hear your questions/complaints or suggestions. Do not hesitate to contact our support team 24/7. Our team of professionals will always assist you and find the most suitable solution for you.