Provision of high-quality, safe services and protection of clients’ privacy and interests are top priorities of our company. Hence, we adhere to the latest internationally acknowledged data protection regulations, making our online service even more client-oriented and secure.
We highlight that every first-time and regular client has the right to request information on who collects their personal data, what personal data is collected, how and for what purpose it is collected, as well as on the term of the storage of their personal data.
If the first-time or regular client would like our company to remove their personal data from our database, the client should send an e-mail with this request to our Support Department. After our Quality Manager reviews the case, the client’s personal data will be removed from the company’s database. If some issues preventing the removal of personal data arise, our Support Team representative will contact the client immediately to resolve the situation in favor of the client.
Why Do We Collect Clients’ Personal Data?
Our company requests personal data from every first-time client in order to create their personal account on our website and contact them directly if needed.
A personal account is registered at no charge. It is aimed at personalizing and improving clients’ experience of using our website. The information about each order is stored on the personal account and can be used by our company to provide appropriate service, as well as to contact clients directly and resolve current issues effectively.
What Clients’ Personal Data Do We Collect?
Please check the list of data our company collects and uses in order to provide each user of our website with topnotch and reliable service:
- first name and last name
- email and alternative email
- phone number and alternative phone number
- time zone
- IP address.
Please keep in mind that these personal data are stored in our company’s database until the client requests to remove them or this information is no longer needed.
How Do We Collect Clients’ Personal Data?
We receive clients’ personal data along with instructions for orders they place on this website by filling in the special order form. Please note that we do not collect any other personal data except for those requested in the order form or indicated in the list above. Also, we do not send cold messages and we do not send spam to our clients.
Where Do We Store Clients’ Personal Data?
Our website transmits clients’ personal data to our company’s servers in the United States of America. According to the decision of the European Commission, the United States of America is recognized as a country providing adequate protection. The safe transfer of our clients’ personal data to the US servers is also supported by the EU-US Privacy Shield framework.
Do We Share Clients’ Personal Data with Third Parties?
No, our company does not render clients’ personal data to any third parties. The only reason for us to share clients’ personal data with relevant authorities is the breach of our company’s policies by the client.
Do We Put Restrictions on Users’ Age?
Please keep in mind that our company’s website and services are available only to users who are at least 16 years old. Users below this age may use this website and the services provided only if the holder of parental responsibility over the underage user gives consent.
Do We Have the Cookie Regulations?
By using cookies our company may collect information about clients’ general Internet use. Please learn more about our Cookie Regulations.
What is a cookie?
A cookie is a piece of data created, saved and stored in text form by a website specifically for its visitor, based on the information about the visitor’s activity on this website. The main purpose of using cookies is enhancement and personalization of the visitor’s experience of using the website.
Please note that cookies of any type do not collect or store users’ personal data or any other identifiable data.
What cookies do we use?
On this website we use authorization cookies of two kinds:
- .ASPXAUTH is applied to determine whether the client is authenticated.
- ASP.NET_SessionId is applied to identify the client’s session on the server.
Also, we use third-party cookies from Google Analytics to do audit, conduct research, create statistics, and compile reports concerning our clients and company’s interaction online based on information about the clients’ activity on our website.
The cookies recognize and keep the client logged in on our website, as well as store the information about the used services, placed orders, and other unique client’s preferences. Also, the cookies make the client’s online communication with our company easier, faster, and safer.
What if the client does not want to allow cookies?
The client may manage the cookies preferences in the browser used. Please check the browser settings to disable cookies on a particular website.
Please note that we do not recommend blocking cookies on our website. Blocking cookies on this website may hinder the secure and convenient use of the services we provide, as well as the communication between the client and our company.
Do We Advertise to Our Clients?
Yes, we advertise to all clients who consent to these regulations. The client is eligible for requesting to remove their e-mail from our company’s database. To do it, please send a request to our Support Department.
The Special Regulation for Clients from the United Kingdom of Great Britain and Northern Ireland
We kindly ask all clients from the United Kingdom to note that as of July 2018 and until the UK is a member of the European Union we implement protection of their personal data according to both the General Data Protection Regulation (GDPR) and the Data Protection Act (DPA).
For our company to make sure that each user of this website agrees with our policies, please fill in the special checkbox. We kindly ask the visitors who do not agree with the regulations not to use this website.